Frequently Asked Questions (FAQs)

Welcome to the Salvé FAQ page. We've compiled a list of frequently asked questions to provide you with quick answers and assistance. If you can't find the information you're looking for, feel free to contact our customer support team.

Ordering

Q1: How long does it take to process my order?

A1: We typically process orders within up to 3 business days from the moment you place your order.

Q2: Can I cancel or modify my order after it's been placed?

A2: Due to our efficient processing, orders cannot be modified once they are placed. For more details, please review our Order and Delivery Policy.

Q3: What payment methods do you accept?

A3: We accept various payment methods, including Mastercard, Visa, American Express, Diners and PayPal. During checkout, you'll be able to select your preferred payment option.

Shipping and Delivery

Q4: How are shipping costs calculated?

A4: Shipping costs are calculated based on the value, weight, and destination of your order. You can view the shipping fees during the checkout process.

Q5: How long will it take for my order to be delivered?

A5: Delivery times vary based on your location and the chosen shipping method. Estimated delivery times range from 4 to 21 business days. For more details, please refer to our Shipping Information page.

Q6: Can I track my order?

A6: Yes, we provide tracking numbers for all orders. Once your order is shipped, you'll receive an email with the tracking information. you can also check your order status at follow my order page.

Returns and Refunds

Q7: What should I do if I receive a damaged or incorrect product?

A7: If you receive a damaged or incorrect product, please refer to our Return and Refund Policy for step-by-step instructions on how to proceed.

Q8: How long do I have to request a refund or return?

A8: Please initiate refund or return requests within 10 days of receiving your order. For more information, please review our Return and Refund Policy.

Contact Us

Q9: How can I contact your customer support team?

A9: You can reach our customer support team via email at salvestyle@gmail.com or through our live chat feature during business hours.

Q10: How do I stay updated on policy changes and promotions?

A10: We recommend checking our Policies pages for updates on policies and subscribing to our newsletter to receive notifications about promotions and new arrivals.