Returns & Refunds
Welcome to Salvé! We're committed to your satisfaction and have established the following guidelines to assist you in case of any issues with your order:
For a faster solution, kindly provide:
a. Photos/videos showing damaged items.
b. Screenshots of relevant complaints with names, dates, and content.
c. Return products if requested by our Dispute Team.
Damaged Items: Show us proof of damage for appropriate action.
For prompt assistance, contact our support team at salvestyle@gmail.com
Dispute Resolution:
Please initiate all disputes on our platform for swift resolution. Using other channels may result in account suspension.
Salvé reserves the right to modify this policy for clarity and enhanced service.
-------------------------------------------------------------------------------------------
Except for the important interpretation, Salvé will make a refund, resend, or accept the return for any of the following cases:
1. Orders Delayed
Orders lacking tracking information or marked as in transit, pending, or expired will be addressed based on the following timelines:
a. For orders shipped to the USA: Delays will be considered after 45 days from the date of departure from our warehouse.
b. For Brazil: Due to strict customs clearance procedures, delays will be considered after 110 days from the date of departure from our warehouse.
c. Special Shipping Methods: Please note that for certain special shipping methods, we may not be able to address disputes. (Refer to the following important interpretation.)
sometimes orders arrive at local post offices and become pending due to address issues or unclaimed packages. For your convenience, we recommend clients reach out to their local post office for resolution. Additionally, in Israel, packages often go to self-pickup cabinets due to specific conditions, leading to potential delays; clients are advised to engage with the local post office for smoother delivery. We acknowledge cases where tracking shows delivery, but customers claim non-receipt; our dedicated team diligently investigates, although it may take 1-2 months and results aren't guaranteed. Your understanding is valued.
2. Orders not Received
To ensure clarity regarding refunds and resends, please note that Salvé will not process refunds or resends for orders with tracking information indicating delivery.
a. Non-Delivery Certification Requirement:
In the event your do not receive your package despite tracking information showing delivery, we require a non-delivery certification from the local post office, complete with an official seal, to initiate any refund or resend process.
b. Alerts in Tracking Information:
If your tracking information displays an "Alert," the reasons are outlined below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Package not picked up within the designated time.
f) No safe delivery location.
g) Customs clearance pending.
h) Other reasons.
The local distributor attempts 1-3 deliveries. Unclaimed packages return to the post office for 3-7 days. Clients must pick up to avoid return to Salvé, with no responsibility for losses.
For undelivered orders or logistics-related issues, Salvé can't refund or resend without timely client action.
3. Products Damaged
Salvé offers a full refund or replacement for packages that arrive severely damaged.
Partial Refund or Replacement for Partial Damage: For packages with partial damage (excluding minor issues like thread, slight wrinkles, or small scratches), Salvé provides a partial refund or replacement.
a. Fragile Items: For fragile products, we recommend opting for a refund.
b. Damaged Packaging: Please note that Salvé cannot provide refunds or after-sale services for damaged packaging due to long-distance international delivery.
c. Complaint Period for Regular Products: Clients should raise complaints or open disputes within 5 days after package delivery for regular products.
4. Incorrect or Missing Products
At Salvé, our commitment to quality is paramount. We adhere to stringent quality control procedures before dispatching products. Here's how we address incorrect or missing products:
a. For Incorrect Products: If you receive incorrect products, Salvé offers the choice of a full refund or replacement.
b. For Products with Incorrect Details (e.g., Size or Color): For products with incorrect details that do not impact their functionality, Salvé provides a refund or resend option. Please provide a screenshot of your complaint, including name, content, and date.
c. For Missing Parts (Non-Impacting Functionality): In cases of missing parts that do not impact product function, Salvé may offer a partial refund or resend the missing part. If the missing parts impact functionality, Salvé will resend the entire product.
d. For Accessories: Missing accessories will be promptly resent by Salvé.
For size problems, we kindly request your assistance in measuring the product using the correct measurement method. Providing us with a photo of the measurement will greatly assist our dispute team in promptly addressing your concerns.
Your satisfaction is our priority. If you have any size-related issues or inquiries, please reach out to our dedicated support team
5. Orders Cancellation
Salvé offers a full refund for orders canceled before products have been processed by our warehouses.
a. POD Orders: Please note that once payment is made, POD (Print on Demand) orders cannot be canceled due to their customized nature.
b. Preorder Inventory Orders: Preorder inventory orders cannot be canceled after payment. These are special products exclusively available for you.
***Important notes
1. Deadline of Opening Dispute
Closed Order Status: Disputes cannot be initiated if the order status is closed.
Third-Party Untraceable Tracking: If tracking information from a third party is untraceable, your dispute cannot be resolved.
2. Force Majeure
Salvé does not assume responsibility for any product damage or shipping delay resulting from an act of God, including but not limited to epidemic situations, international issues, strikes, wars, earthquakes, floods, viruses, storms, heavy snow, and customs inspections. Your understanding is appreciated.
3. Shipping Limits
Certain shipping methods are non-trackable upon arrival at all countries, states, or cities. These shipping methods are pre-listed by Salvé, and we want to inform you that we will not accept disputes related to non-trackable shipping methods.
4. Destination Limits
At Salvé, we aim to provide transparent information about shipping restrictions. Please be informed that due to limited international transportation, Salvé will not accept any disputes for orders shipped to the following countries:
Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.
5. Return
Products can only be returned to China warehouses. However, we advise against returning products to our warehouses due to several factors. International shipping costs are high, and the transit time to reach China Warehouse is at least 3 months. Unfortunately, many items are lost during the return process, and a significant portion of returned products often arrive damaged.
*In addition, the return shipping cost will be paid by you.
Please return products within 10 days after receiving products.
6. Service Products
a. Disputes for Damaged Products or Delayed Shipping: Any disputes arising from damaged products or shipping delays may not result in a product cost refund.
b. Disputes for Bad Quality: Disputes related to bad quality may not be accepted, as the supplier responsible is not Salvé.
c. Service Products without Salvé 's Quality Inspection: Disputes for service products lacking Salvé quality checking inspection may not be accepted.
7. Unacceptable Disputes
At Salvé, we strive for fair and transparent dispute resolution. Please note that we will not accept any unreasonable disputes, including but not limited to:
a. Personal Preference: Disputes based on the buyer's preference.
b. Product Description Discrepancy: Disputes related to differences between the product and its description.
c. Unusual Smell: Disputes based on products having an unusual smell.
d. Incorrect Order: Disputes arising from the buyer ordering the wrong items or SKU.
e. Incorrect Shipping Address: Disputes due to incorrect shipping address provided.
f. Pre-Negotiated Product Differences: Disputes related to differences that were pre-negotiated.
g. Deleted Tracking Information: Disputes arising from deleted tracking information by logistics or post offices.
h. Customs Clearance Compliance: Cases involving packages returned, discarded, or detained due to consignee non-compliance with customs clearance in alignment with foreign trade policies of certain countries.
For further assistance or clarifications on our policies, please do not hesitate to reach out to our committed support team at salvestyle@gmail.com
Our aim is to ensure your experience with Salvé is smooth and satisfactory
For a faster solution, kindly provide:
a. Photos/videos showing damaged items.
b. Screenshots of relevant complaints with names, dates, and content.
c. Return products if requested by our Dispute Team.
Damaged Items: Show us proof of damage for appropriate action.
For prompt assistance, contact our support team at salvestyle@gmail.com
Dispute Resolution:
Please initiate all disputes on our platform for swift resolution. Using other channels may result in account suspension.
Salvé reserves the right to modify this policy for clarity and enhanced service.
-------------------------------------------------------------------------------------------
Except for the important interpretation, Salvé will make a refund, resend, or accept the return for any of the following cases:
1. Orders Delayed
Orders lacking tracking information or marked as in transit, pending, or expired will be addressed based on the following timelines:
a. For orders shipped to the USA: Delays will be considered after 45 days from the date of departure from our warehouse.
b. For Brazil: Due to strict customs clearance procedures, delays will be considered after 110 days from the date of departure from our warehouse.
c. Special Shipping Methods: Please note that for certain special shipping methods, we may not be able to address disputes. (Refer to the following important interpretation.)
sometimes orders arrive at local post offices and become pending due to address issues or unclaimed packages. For your convenience, we recommend clients reach out to their local post office for resolution. Additionally, in Israel, packages often go to self-pickup cabinets due to specific conditions, leading to potential delays; clients are advised to engage with the local post office for smoother delivery. We acknowledge cases where tracking shows delivery, but customers claim non-receipt; our dedicated team diligently investigates, although it may take 1-2 months and results aren't guaranteed. Your understanding is valued.
2. Orders not Received
To ensure clarity regarding refunds and resends, please note that Salvé will not process refunds or resends for orders with tracking information indicating delivery.
a. Non-Delivery Certification Requirement:
In the event your do not receive your package despite tracking information showing delivery, we require a non-delivery certification from the local post office, complete with an official seal, to initiate any refund or resend process.
b. Alerts in Tracking Information:
If your tracking information displays an "Alert," the reasons are outlined below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Package not picked up within the designated time.
f) No safe delivery location.
g) Customs clearance pending.
h) Other reasons.
The local distributor attempts 1-3 deliveries. Unclaimed packages return to the post office for 3-7 days. Clients must pick up to avoid return to Salvé, with no responsibility for losses.
For undelivered orders or logistics-related issues, Salvé can't refund or resend without timely client action.
3. Products Damaged
Salvé offers a full refund or replacement for packages that arrive severely damaged.
Partial Refund or Replacement for Partial Damage: For packages with partial damage (excluding minor issues like thread, slight wrinkles, or small scratches), Salvé provides a partial refund or replacement.
a. Fragile Items: For fragile products, we recommend opting for a refund.
b. Damaged Packaging: Please note that Salvé cannot provide refunds or after-sale services for damaged packaging due to long-distance international delivery.
c. Complaint Period for Regular Products: Clients should raise complaints or open disputes within 5 days after package delivery for regular products.
4. Incorrect or Missing Products
At Salvé, our commitment to quality is paramount. We adhere to stringent quality control procedures before dispatching products. Here's how we address incorrect or missing products:
a. For Incorrect Products: If you receive incorrect products, Salvé offers the choice of a full refund or replacement.
b. For Products with Incorrect Details (e.g., Size or Color): For products with incorrect details that do not impact their functionality, Salvé provides a refund or resend option. Please provide a screenshot of your complaint, including name, content, and date.
c. For Missing Parts (Non-Impacting Functionality): In cases of missing parts that do not impact product function, Salvé may offer a partial refund or resend the missing part. If the missing parts impact functionality, Salvé will resend the entire product.
d. For Accessories: Missing accessories will be promptly resent by Salvé.
For size problems, we kindly request your assistance in measuring the product using the correct measurement method. Providing us with a photo of the measurement will greatly assist our dispute team in promptly addressing your concerns.
Your satisfaction is our priority. If you have any size-related issues or inquiries, please reach out to our dedicated support team
5. Orders Cancellation
Salvé offers a full refund for orders canceled before products have been processed by our warehouses.
a. POD Orders: Please note that once payment is made, POD (Print on Demand) orders cannot be canceled due to their customized nature.
b. Preorder Inventory Orders: Preorder inventory orders cannot be canceled after payment. These are special products exclusively available for you.
***Important notes
1. Deadline of Opening Dispute
Closed Order Status: Disputes cannot be initiated if the order status is closed.
Third-Party Untraceable Tracking: If tracking information from a third party is untraceable, your dispute cannot be resolved.
2. Force Majeure
Salvé does not assume responsibility for any product damage or shipping delay resulting from an act of God, including but not limited to epidemic situations, international issues, strikes, wars, earthquakes, floods, viruses, storms, heavy snow, and customs inspections. Your understanding is appreciated.
3. Shipping Limits
Certain shipping methods are non-trackable upon arrival at all countries, states, or cities. These shipping methods are pre-listed by Salvé, and we want to inform you that we will not accept disputes related to non-trackable shipping methods.
4. Destination Limits
At Salvé, we aim to provide transparent information about shipping restrictions. Please be informed that due to limited international transportation, Salvé will not accept any disputes for orders shipped to the following countries:
Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.
5. Return
Products can only be returned to China warehouses. However, we advise against returning products to our warehouses due to several factors. International shipping costs are high, and the transit time to reach China Warehouse is at least 3 months. Unfortunately, many items are lost during the return process, and a significant portion of returned products often arrive damaged.
*In addition, the return shipping cost will be paid by you.
Please return products within 10 days after receiving products.
6. Service Products
a. Disputes for Damaged Products or Delayed Shipping: Any disputes arising from damaged products or shipping delays may not result in a product cost refund.
b. Disputes for Bad Quality: Disputes related to bad quality may not be accepted, as the supplier responsible is not Salvé.
c. Service Products without Salvé 's Quality Inspection: Disputes for service products lacking Salvé quality checking inspection may not be accepted.
7. Unacceptable Disputes
At Salvé, we strive for fair and transparent dispute resolution. Please note that we will not accept any unreasonable disputes, including but not limited to:
a. Personal Preference: Disputes based on the buyer's preference.
b. Product Description Discrepancy: Disputes related to differences between the product and its description.
c. Unusual Smell: Disputes based on products having an unusual smell.
d. Incorrect Order: Disputes arising from the buyer ordering the wrong items or SKU.
e. Incorrect Shipping Address: Disputes due to incorrect shipping address provided.
f. Pre-Negotiated Product Differences: Disputes related to differences that were pre-negotiated.
g. Deleted Tracking Information: Disputes arising from deleted tracking information by logistics or post offices.
h. Customs Clearance Compliance: Cases involving packages returned, discarded, or detained due to consignee non-compliance with customs clearance in alignment with foreign trade policies of certain countries.
For further assistance or clarifications on our policies, please do not hesitate to reach out to our committed support team at salvestyle@gmail.com
Our aim is to ensure your experience with Salvé is smooth and satisfactory